SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Healer of the Ages. We are committed to delivering your orders safely and efficiently across India. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities.

By placing an order on www.healeroftheages717.com, you agree to the terms mentioned below.

1. Shipping Coverage

We currently ship to most serviceable locations across India through trusted courier and logistics partners.

At present, we do not offer international shipping unless specifically announced on our Website.

2. Order Processing Time

All orders are processed after successful payment confirmation.

Orders are typically processed within:

1-3 Business Days

Business Days exclude Sundays and public holidays.

During high-demand periods, festive seasons, sales, or unforeseen circumstances, processing times may be extended.

3. Delivery Timeline

Once dispatched, orders are generally delivered within:

5-7 Business Days

depending on the delivery location, courier availability, and operational conditions.

Delivery timelines are estimates and should not be considered guaranteed delivery commitments.

Remote, rural, or difficult-to-access locations may require additional transit time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional free shipping offers will be communicated on the Website and are subject to specific terms and conditions.

5. Prepaid Orders Only

Healer of the Ages currently accepts Prepaid Orders Only.

We do not offer Cash on Delivery (COD) services.

Customers must complete payment online through the payment methods available on the Website before an order can be processed and dispatched.

6. Order Confirmation

Upon successful payment, customers will receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

Customers are responsible for providing accurate contact and delivery information at the time of purchase.

7. Shipment Tracking

Once an order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or other available channels.

Tracking updates are provided by courier partners and may take some time to reflect after shipment.

8. Delivery Attempts

Courier partners typically make multiple delivery attempts before returning a shipment to the sender.

Customers are requested to ensure that:

  • The shipping address is accurate.
  • Someone is available to receive the package.
  • The provided mobile number remains reachable.

If delivery fails due to customer unavailability, incorrect address details, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch, if approved.

9. Incorrect Shipping Information

Customers are solely responsible for ensuring the accuracy of shipping details provided during checkout.

Healer of the Ages shall not be responsible for delays, failed deliveries, or losses resulting from:

  • Incorrect address information
  • Incorrect contact information
  • Incomplete delivery details

Any additional costs arising from such errors may be borne by the customer.

10. Delays Beyond Our Control

While we strive to ensure timely delivery, certain circumstances may result in delays beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Public holidays
  • Political disturbances
  • Courier operational issues
  • Force majeure events

In such situations, delivery timelines may be extended without liability on the part of Healer of the Ages.

11. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product, or
  • A product different from what was ordered,

you must notify us within 48 hours of delivery.

To be eligible for a replacement claim, customers must provide:

  • Order Number
  • Clear and uninterrupted unboxing video
  • Supporting photographs if requested

Replacement requests are governed by our Refunds & Cancellation Policy.

Claims submitted without a proper unboxing video may not be eligible for replacement.

12. Partial Deliveries

In certain cases, orders containing multiple products may be shipped separately depending on inventory availability, packaging requirements, or logistics considerations.

Customers will be informed whenever applicable.

13. Lost Shipments

If a shipment is confirmed as lost in transit by the courier partner, Healer of the Ages will investigate the matter and provide an appropriate resolution, which may include replacement or refund at our sole discretion.

Resolution timelines may depend on courier investigations.

14. Risk and Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery at the shipping address provided during checkout.

Customers are encouraged to inspect packages immediately upon receipt.

15. Packaging Standards

We take reasonable care to package crystals, gemstones, and related products securely to minimize the risk of damage during transit.

However, customers should inspect all shipments immediately upon delivery and retain packaging materials until the contents have been verified.

16. Address Changes After Order Placement

Requests to modify the shipping address after order placement will be considered only if the order has not yet been processed or dispatched.

Once dispatched, shipping address changes may not be possible.

Customers should contact us immediately if any correction is required.

17. Contact Information

For shipping-related queries, please contact:

Healer of the Ages

Owner: Priya Agrawal

Address:
162-A Shahzadi Mandi
Near BSNL Office
Agra, Uttar Pradesh, India
Pincode: 282001

Email: healeroftheages717@gmail.com

18. Policy Updates

Healer of the Ages reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

Changes will become effective immediately upon publication on the Website.

Customers are encouraged to review this page periodically for updates.