Refunds and Cancellation Policy

Effective Date: 1 January 2024

 

Thank you for shopping at Healer of the Ages 717. We appreciate your trust in our products. Please read this Return and Refund Policy carefully before making a purchase.

We believe in helping our customers as far as possible, and has therefore a liberal
cancellation policy.

Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the product is not what they ordered from our Website.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the Team has checked and determined the same at his own end. This should be reported within Only same day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of any Refunds approved by the our team, it’ll take 7-9 Days for the refund to be processed to the end customer.

Contact Us:

• For all return and refund inquiries, please contact us at contact@healeroftheages717.com.
• Provide your order number, details of the issue, and any relevant photos for a prompt resolution.

Exchanges:

• We currently do not offer direct product exchanges. To exchange a product, please follow the return process and place a new order.

Custom And Sale Items:

• Custom and sale items are typically non-refundable unless they are damaged or defective.

Changes To This Policy:

We may update this Return and Refund Policy periodically. We will notify you of any significant changes through our website or other communication methods.

By making a purchase on our website, you agree to the terms outlined in this Return and Refund Policy.

Priya Agrawal,
Healer of the Ages 717